Junior Customer Support Engineer

4 days ago 95

Junior Customer Support Engineer @Eleks

Salary -	Remote Location Ukraine
Job Type Full-time	Posted Today

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Jan 31, 2025 - Eleks is hiring a remote Junior Customer Support Engineer. 📍Location: Ukraine.

ELEKS Customer Support Office is looking for a Junior Customer Support Engineer (L1) in Lviv, Ternopil, Ivano-Frankivsk.

ABOUT CLIENT

The client is one of the largest sports clubs in Europe. Membership provides access to premium fitness and leisure opportunities designed specifically for individuals and families. Members have access to modern gyms, group classes, swimming pools and spas, providing a comprehensive approach to health and wellness.

REQUIREMENTS

1+ years of relevant experience

Ability to work with tools like Jira, Outlook, Slack, Teams, Word, and Excel

Understanding the basics of mobile applications and technology

Manual QA experience (will be a plus)

Experience with SQL Databases (will be a plus)

Should be able to work independently and remotely

Excellent communication skills

Problem-solving skills

Upper-Intermediate English (written and spoken)

RESPONSIBILITIES

Gather all required information from a customer to start an issue investigation

Investigate, reproduce and document customer issues

Provide steps/solutions on how to fix the issues

Coordinate communication between IT teams and customers

Administrate the mobile application via the admin panel

Maintain documentation/knowledge base

Prepare reports based on the number of requests, purchases, etc.

WHAT WILL YOU GET WITH ELEKS

Close cooperation with a customer

Challenging tasks

Competence development

Team of professionals

Dynamic environment with low level of bureaucracy

About The Company

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	Be aware of the location restriction for this remote position: Ukraine
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